With the click of the “enter” button it's done - that blogger's message of anger with the experience they had with your company is now everywhere to be found.  Burned into the indelible memory of Google and Yahoo, that negative remark is the equivalent of the “shot heard 'round the world,” and the thing was, you didn't even see it coming.

Tone.  Your attitude, demeanor, overall tone, this can be the difference in something working or not working.  The majority of communication breakdowns often come back to some point of miscommunication that could have most likely been avoided.  In a technological world filled with e-mail, text messaging, instant messaging, etc., how do we accurately communicate tone? 

We are quickly approaching Election Day next month.  Don’t worry, this post isn’t about whether you should vote for team red or team blue, this is all about how creative both teams have been in campaigning this election season.

Being a sales professional, I have found that is necessary for me to constantly be looking for ways to improve what I do, and how I can provide the highest level of service and support to my clients.  It requires a lot of reading and seeking the advice of others who exhibit a very high level of professional integrity.